Shipping & Returns
Purchase any item and we will ship it to you anywhere in the United States for free. We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.
Items showcased on our website can be purchased in-store and delivered directly to your home.
US orders greater than $500 in value are shipped via FedEx Priority Overnight or UPS. US orders under $500 in value are shipped via FedEx Two Day Saver. Order status and tracking information are available from the website by clicking here.
Please note: We only ship your order once it has passed through our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of the item(s).
For your protection, Iacona Diamonds always:
- Insures and registers all items for their full value
- Uses only FedEx or UPS services for all orders, in order to deliver high-value packages in the fastest and safest manner.
- Requires that all deliveries be made to a physical business or home address
- Disallows delivery to PO Box addresses
- Requires a signature for the package
- Allows for an alternative shipping address
We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.
We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition (with original tags that can’t be removed) within 30 days, for a full refund or exchange – no questions asked. If the tag has been removed or altered in any way, the order can’t be refunded or exchanged.
Free return shipping only applies to U.S and Canada customers and is limited to three per customer. To return an item, simply follow these return procedures:
- Contact our Customer Service department at (201) 261-1303.
- Advise the representative that you wish to return your order.
- Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
- Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
- Your order should arrive in our office within two business days (excluding weekends and holidays).
- All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.
Additional Terms & Conditions
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will not be accepted.
Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Icona Diamonds will not be accepted.
Loose diamonds must also be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate. We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, please
We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, please contact us.